Last checked . Source: TQL Carrier FAQ, Detention/TONU and Payment sections.
TQL can change it, and the page shows no revision date. BillMile is not affiliated with TQL.
TQL's public carrier FAQ publishes no free-time window and no detention rate. It lists what you must do to qualify: arrive on time, contact TQL on arrival, on departure and 30 minutes before detention starts, get your check-in and check-out times noted on the paperwork, and ask the TQL contact who owns the load.
What TQL's public FAQ says, and what it leaves out
Topic
The FAQ says
Not stated
Arrival
Be on time for appointments, or inside the window when it is first come, first served
Nothing missing
Contacting TQL
Call, text or email on arrival, on departure and 30 minutes before detention time starts
When detention time starts
Proof of times
Ask the shipper or receiver to write your check-in and check-out times on the paperwork; if they won't, tell TQL before you leave
What happens next
Who to ask
The TQL contact who owns the load, or their account team
A deadline for the request
Rate
With no prior agreement, negotiate with that contact
Free hours, hourly rate or cap
Layover
The heading says “detention/layover pay”
Separate layover steps
No worked example with numbers here: the FAQ gives no free time or rate to calculate with.
What to send with your TQL detention invoice
TQL's payment checklist: the TQL invoice or rate confirmation, the signed bill of lading, lumper receipts and scale tickets when they apply, and other load documents with receipts for reimbursement.
Upload them in the TQL Carrier Dashboard or email them to CInvoices@tql.com with your PO number in the subject line. If you factor, the FAQ says to send everything to your factoring company, not to TQL.
One gap: the FAQ lists lumper receipts as a payment document, and also says some upload categories, such as Lumper Receipt, go to the broker only and are not used for payment processing.
It doesn't say which applies to a lumper you want reimbursed. Ask your TQL contact.
Our tip, not a TQL rule: keep the signed BOL that shows your check-in and check-out times, and a screenshot or email showing when you contacted TQL.
A message you can send your TQL contact
Hi [name], this is [your name] with [carrier], load [TQL load or PO #]. I arrived at [facility] on [date] at [time] and left at [time]. I contacted TQL at [time] by [call / text / email]. The [shipper / receiver] [did / did not] write my times on the paperwork. I am requesting detention pay for [hours] hours. The signed BOL is attached. If we did not agree on a detention rate, please tell me what TQL can pay and the next step. Thank you, [name, phone]
TONU: what the FAQ asks for
Be dispatched on a TQL load before an unforeseen cancellation.
With incomplete load details, you aren't dispatched.
Get the Driver/Carrier Information Sheet to confirm dispatch.
Arrive on time for appointments or inside the window.
Notify TQL at the first sign of issues or load changes.
The FAQ doesn't state an amount.
Where BillMile fits
BillMile works over WhatsApp, in Spanish or English. You send photos of the rate confirmation, the POD and your receipts, review the amounts, and get an invoice in English with your paperwork attached.
If TQL approved detention while the load is still open, open HELP in the chat, pick “Add a charge” and answer five questions: type, amount, day, who approved it and how.
The invoice line shows who authorized it and how, and it is marked as declared by you, with no supporting document. BillMile doesn't measure your hours or contact TQL for you.
The public FAQ doesn't say. It asks you to contact TQL 30 minutes before detention time starts, so confirm the free time with your TQL contact before you rely on it.
Does TQL pay detention if the facility won't note my times?
The FAQ says to notify TQL before you leave the facility. It doesn't say what happens after.
Is BillMile affiliated with TQL?
No. BillMile is not affiliated with TQL or Total Quality Logistics. This page describes TQL's public FAQ and a document-prep workflow for carriers.
BillMile is not affiliated with TQL or Total Quality Logistics. This page describes TQL's public carrier FAQ as of October 26, 2026 and a document-prep workflow for carriers before broker submission.