What to capture first
- POD and delivery paperwork tied to the load number
- Arrival and departure proof for detention review
- Lumper receipts, rate confirmation, and supporting notes
TQL workflow guide
Detention and invoice follow-up
TQL detention and invoice prep without a scattered camera roll
TQL detention conversations get harder when timestamps, PODs, and receipts are split across chats, photos, and screenshots. BillMile helps carriers pull the supporting paperwork into one cleaner PDF before they send the package out.
Where the workflow usually breaks
- Detention proof lives in screenshots instead of one packet
- Accessorial charges are not confirmed before the invoice goes out
- Broker follow-up starts before the documentation is organized
When detention paperwork gets messy
The core problem is rarely the number of documents. It is the fact that the documents are fragmented. The POD may be clear, but the detention proof sits in screenshots, a lumper receipt may still be in the gallery, and the final charges may not be confirmed in one place.
What makes a cleaner packet
A stronger packet keeps the operational story together: load identifier, proof of delivery, time evidence, accessorial backup, and a reviewed summary of what is being billed. That makes internal review easier before someone hits send.
Why WhatsApp helps here
Carriers already have the photos in their phones. BillMile fits that reality by organizing the paperwork inside a messaging workflow instead of asking the driver to jump between apps, rename files manually, or rebuild the packet from the truck later.
Common questions
What should go into a TQL detention package?
A detention package usually benefits from the POD, arrival and departure proof, rate confirmation, lumper backup when it exists, and any notes that explain the delay.
Can the same packet support the invoice and the detention request?
Yes. Many carriers prefer one reviewed packet that keeps the invoice paperwork and the supporting detention proof together for internal review and broker follow-up.
Is BillMile affiliated with TQL?
No. BillMile is not affiliated with TQL or Total Quality Logistics. This page is a workflow guide for carriers who want cleaner document prep before submission.
Related workflow pages
OS&D evidence packages
See the broader workflow for detention, exceptions, and broker follow-up packets.
Coyote invoice prep
Compare another broker-specific workflow focused on cleaner invoice requirements.
Want to clean up TQL detention paperwork before you send it?
Start on WhatsAppImportant note
BillMile is not affiliated with TQL or Total Quality Logistics. This page describes a document-prep workflow for carriers before broker submission.