Product scope
BillMile prepares documents and evidence packages. It does not act as a freight broker, factoring company, or money mover in this phase.
Privacy & Security Policy
Privacy & Security Policy
BillMile is built to help owner-operators turn paperwork into a ready-to-send invoice or evidence package through WhatsApp. This policy explains what information is processed, how sensitive data is handled, and what controls exist around support, retention, and deletion.
User control
The workflow is human-in-the-loop: BillMile extracts the information, but the user confirms the totals before a PDF is finalized.
1. Data minimization
BillMile only processes the documents and fields required to prepare invoices and operational evidence packages, such as RateCons, Proofs of Delivery (PODs), Bills of Lading (BOLs), and scale or lumper receipts.
2. Identity checks and restricted data
During onboarding or recovery, BillMile may require identity validation to reduce account takeover or fraud risk. Photographs of a CDL, selfies, or other restricted data are treated as sensitive onboarding material and are not intended for long-term retention.
- Identity review is limited to risk validation and account recovery needs.
- If sensitive information is requested, BillMile aims to retain only the minimum data required for verification.
- For support escalation, access should be limited to the smallest fragment necessary to resolve an issue.
3. Data sharing and third parties
BillMile uses infrastructure and AI services to extract document data and support the workflow. Documents are processed only to deliver the service, not to provide routine compliance reporting on behalf of the user.
- BillMile is not designed as a regulator-facing monitoring system.
- Third-party services are expected to operate under contractual controls appropriate for restricted business data.
- Information may be disclosed only where legally required.
4. Security controls
BillMile assumes public networks can be hostile. Messages are transported through WhatsApp infrastructure, while documents and extracted fields are expected to be protected with access controls, logging, and secure storage practices on the BillMile side.
- Support and engineering access should follow least-privilege principles.
- Sensitive data should be redacted or segmented whenever possible during internal review.
- Operational events and high-risk account changes should be auditable.
5. Deletion and account control
Users can request account closure or data deletion through support or supported conversational commands, subject to any legitimate retention requirement related to billing, dispute handling, or legal recordkeeping.
6. Questions
For privacy or security questions, contact support@billmile.com.
Last updated: April 2026